Shipping policy

At Urban Gulf, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy for delivery times, rates, and tracking information.

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📦 Where We Ship

We currently deliver to:

• 🇦🇪 United Arab Emirates (UAE)

• 🇸🇦 Kingdom of Saudi Arabia (KSA)

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🚚 Order Processing Time

• All orders are processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next business day

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📍 Estimated Delivery Times

Note: Delivery times may vary based on your city and courier availability.

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💳 Shipping Rates

• UAE: AED 15
   → Free shipping on orders over AED 150

• KSA: SAR 20
   → Free shipping on orders over SAR 200

Shipping fees are calculated automatically at checkout based on your delivery location.

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🧾 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number, allowing you to follow your delivery in real time.

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🛑 Shipping Delays & Exceptions

While we strive to ensure on-time delivery, delays may occasionally occur due to:

• Customs processing

• Severe weather or public holidays

• Courier service disruptions

We appreciate your understanding in such situations.

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📨 Incorrect Address Policy

Please double-check your shipping address before completing your order.
Urban Gulf is not responsible for delays or lost packages due to incorrect or incomplete address details.

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💬 Need Help?

If you have any questions about your order or delivery status, we’re here to help:

📧 urbangulfofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia